It boggles my mind that this company is still in business and has received these positive reviews.
As far as I can tell, this is a SCAM.
I purchased a 5-hour cleaning from them via Let’s Deal.
First, they did not come on the initial day of the cleaning and called to cancel five minutes before they were to arrive. Then they forced me to reschedule for more than two weeks later. The second day, they were fifteen minutes late.
When they arrived I said that I would be back around 2:15 (five hours from when they came which is what I agreed to) and their personnel said "okay, we will call if we are done sooner." So I had never imagined that they would be done in less than two hours. They called me and since I was busy I was unable to pick up right away. I responded as soon as I could and was polite with the personal and rushed back and was back in 2.5 hours from the time I left (over two hours earlier than I expected). I had prepared my day for around five hours of work, which is what it said in the contract and what the representative had told me. Again, their personal did nothing to inform me to expect half the time. But they did inform me that I would be charged an additional fee for MY tardiness.
I had to talk with their manager who claimed that because I was not back to my apartment within the twenty minutes they had called so they would in fact charge me for an additional 2 hours! So if you are keeping track: they promised five hours, delivered two hours of decent work but wanted to charge me for seven hours! Moreover, I must stress that the work was not excellent; it was what I would call decent. Their employees wanted me to hurriedly check off a list so they could get to their next job and fleece another sucker, even though some of the stuff on the list was done unsatisfactorily and I raised objections. My objections about a spot on a floor that looked like it was not even mopped was met with “you could not get that out without chemicals.” I dropped to my knees after they left and got rid of the spot with a cloth and some cleaning solution.
Now, I am awaiting this bill for seven hours for two hours worth of work and when I raised objections they did nothing to treat me as a potential customer should be treated. I was met with rudeness and indifference.
So I have concluded that a company that does not want to make their wrongs right for a first-time customer and rather has gone ahead and tried to charge me extra for less work than was agreed upon feels like a SCAM to me.
I would recommend that anyone who dares do business with this company think twice.