Title: Deceptive, Unethical and Racist A Deeply Shady Operation
Review:
I booked a 2 PM appointment via WhatsApp and confirmed it with screenshots as proof. I traveled in a 500 SEK taxi ride, because they insisted on a same day buyout.
Arrived at Järntorget 78 to find no storefront, just a hidden entrance next to a dirty, foul smelling utility room. This was my first warning of their misleading and unprofessional operation.
I stood outside in the freezing cold from 2:00 PM. Despite calling every number they listed,... no one answered by 2:15, 2:20, or even 2:30. Their unreliable and disrespectful behavior left me stranded.
Once finally let inside, the woman who managed the WhatsApp and arranged the appointment immediately used deceptive and disingenuous tactics. She backed out of our agreed Swish/cash buyout and demanded I leave my high value luxury designer bag for days of inspection. I refused to leave such a valuable item in such an unprofessional environment. When I stood my ground, she became aggressive and abusive, saying she could see why I got divorced and hurling racial slurs. It was an unethical and unacceptable response.
After this horrible experience, I took the bag to a well known Pantbank. They appraised it in 10 minutes, offered me 10,000 SEK (2,000 more than these unprofessional people), and paid via Swish in seconds. That a pawn shop can be more professional, transparent, and respectful than this so called luxury reseller says everything.
This business uses dishonest and misleading practices, wastes clients time and money, and resorts to racist personal attacks. Avoid at all costs. They are untrustworthy, disrespectful of clients time, and operate from a hidden, unprofessional space.
Rating: -★☆☆☆☆
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