I do not feel happy about the service and adminstration. I felt that they are just trying to get as much money as possible and ripp you off!
I took Swedish courses with Berlitz Gothenburg due to the relocation package offered by my employer.
Firstly, they did not do a placement test for me even though I requested. I was placed to level 1 immediately even though I already knew some Swedish and definetly do not need to start with 'Jag heter...'
Secondly, the courses from my first teacher were stiff. I told her repeatly that this was going too slow and I did not feel challenged, but she insisted that was the right level...Therefore, I really felt that I was being held back from progressing, and the course does not design around me.
Later on, I got some good teachers from Berlitz, who teach according to the student's learning ability and create an interactive environment... However, the first book cost me a lot time and I spent many courses on a begining level that I already knew most of the words and grammar. What a waste!
I was given 75 lessons in the package, and now I still have about 15 lessons left. I would need to move to level 3 because I finished level 2, however they said they cannot provide me with Berlitz book nr.3 and I have to pay for it myself (nearly 800SEK!). What a ripp off! Alternatively, they say they can give 3rd party materials, meaning things that we can all download online...
How does that sound to have Berlitz lessons but not using their materials, because you are making too much progress than they assessed and pre-determined (probably wrongfully), so it is not covered in the budget plan?
svarar Yilin C
Thank you for your feedback, we are very sorry to hear that you are unhappy about our service.
I want to assure you that your best and your progress has always been our main priority.
Your initial teacher made the evaluation that, although you already knew some Swedish when you started the course, there were grammar and vocabulary that you lacked at the time and that you needed to cover.
Your initial teacher had 28 units of instruction with you and during that time, she made the assessment that this was the right level for you.
In the beginning of your course, we sent you a First Impression survey where we asked for your opinion about the course. We send out these surveys so that we will be able to act on any issues at an early stage.
We sent you one first impression survey on the 1st of February and a reminder on the 26th of February. Unfortunately, since we did not receive a reply to either of these emails, we assumed that you were happy with your course.
When your current teacher stated that you were now ready for the second level check, this is exactly what we did.
The budget that you have been given by your employer does unfortunately not cover a third book. However, we will of course not hold you back in your studies and we will support your remaining lessons with the additional material that Berlitz uses.
This is not 3-party material which could be downloaded online, but is additional Berlitz material which we use to complement our own book. We will still use the same method of teaching and design the classes in the same way as before – to get you to speak the language as much as possible.
Please feel free to get in touch with us directly if you have any further queries and we will be happy to help you.