Purchased my first bike online back in June 2023.
A case for this Batavus bike has been opened quickly for 3 cooling box issues, the last repair taking more than 8 months to finally lead to the replacement of this Batavus bike, by a new bike, this time from the brand Ecoride.
This bike from Ecoride is now on repair since the middle of September 2024 due to an e19 fault (speed sensor fault) that was confirmed by your employees at the Fridhemsplan store. 2 weeks repair was announced.
Not getting news, I emailed them on... December 9th (see attachement), without response.
Not having heard anything from them, I went to the store in the end of December.
The exact same employees were actually about to contact me to tell me that they cannot reproduce the issue and that I can have my bike back. I told them that the issue was confirmed by themselves at the time I left my bike in september and that I will not leave with a defective bike as this is now the second bike, from the same store, that is not working.
The repair person indicated that he would contact me on the following monday. After 3 weeks, I haven't heard a word.
As written on my last email to them, I request full refund of the initial purchase as this situation is now totally ridiculous, costly (financially as I have back then and I am now again paying public transport instead of using my bike, and timely as I have to do the customer support follow-up myself due to a lack of service since the initial purchase in 2023, resulting in two bikes, being used all together for not even 8 months ... in 2 YEARS).
Now, the customer support told me they won't help as I purchased the bike in store and not online and I have to talk to the store...
This is ridiculous and infuriating. Never seen anything like this.
Long story short, DON'T GO THERE!
Don't buy here! As soon as they get your money, they ignore you.
I bought Batavus Torino here. It had battery issue. The first repair did not solve the problem (50 days waiting time). The send repair (new battery) still ongoing. I have been waiting for the new battery for 3 months now. They don't want to take back the bike or provide any compensation. This is franchise, so they do whatever they want with customers. Terrible service.
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