I hired Jesper / Laursen Improvement AB / Scandinavian Homes for interior design for selling my apartment, and it was a terrible choice and experience!
Communication was consistently bad throughout the project. He never answered calls, and it routinely took at least 5 days to get a reply to messages — completely unacceptable for someone managing a paid design project.
The design work itself was meh. My partner and I ended up changing a lot of it ourselves because what was delivered didn't meet our needs, and the product... choices and overall design direction were low!
On top of that, my own furniture came back to me in terrible condition afterwards — my dining table's corners were completely destroyed due to careless transportation, and several bolts and screws were missing. In addition, it then took over two months for them to even send me the invoice, after several messages. I'm still chasing Jesper for reimbursement for the damaged products.
AVOID AT ALL COSTS.
I moved apartments recently and hired Jesper Laursen/Scandinavian Homes for both the styling of my old apartment and interior design of my new apartment. Biggest mistake I've made in a while.
The styling was adequate, but a damaged wall on move-out took weeks to fix after repeated nagging (and my real estate agent's intervention).
It got worse. For the interior design, despite his claims, it became all too obvious that Jesper isn't more than a stylist, ill-suited to work on interior design projects... requiring collaboration, detailed planning, and consideration of function alongside aesthetics.
He created only one iteration of a mood board and started sending product suggestions that felt half-hearted and in one particular case, egregiously wrong: I purchased and lugged home a mirror that he chose, but it turned out to be too large; he said he would reimburse me and didn't. Then he said he arranged movers to pick it up a certain day but they didn't show up.
That's just one example. He made repeated promises ("Will do today", "I call you tomorrow or Wednesday", "I'll come back today with a summary", etc.) followed by silence. When pressed, he offered a variety of excuses ("it's been a very intense period because the finalization of some big projects", "legat sjuk", "svårt att förstå och landa i din stil"—isn't that his job?) and kept promising to do better. I was the one tracking remaining work and chasing after him to get answers. Somehow it became me working for him, rather than the other way around.
Ultimately, he never produced a complete design package as contracted. Despite acknowledging the situation ("jag delar din bild av att allt inte flutit på som planerat"), he balked at offering a refund. It became so frustrating that I sought legal advice. Most recently, he promised me a refund on undelivered furniture that I cancelled out of frustration ("You will have the money in your account within the time frame"), which as of this writing, I still have not received. I'm filing a complaint to Allmänna reklamationsnämnden, ARN.
Scandinavian Homes is NOT a serious business. Every interaction was an exercise in frustration. Don't walk away – run!
De gör home styling genom namnet Scandinavian Homes och deras möbler är trasiga och utslitna sen när det hela är avslutat och de anger att de ska hämta sina möbler och nu flera vecka senare.
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