HolidayPhone is a SCAM! I ordered 2 prepaid SIM cards for our US travel, the order was made 26th June. Delivery of ONE SIM was made 6th July. I Immediately made a ticket to their support, they didn't answer until 19th July after I also posted on their Facebook page. They sent SIM #2 with FedEx and the SIM arrived 24th July, AFTER we left home for the airport, they are now claiming that they have done their job.
Arriving to US the SIM #1 didn't work and after 3 days of struggling and new tickets to the support we found a t-mobile store (Holidayphone are using t-mobile) where they told us the SIM wasn't activated and needed activation from HolidayPhone. We simply bought a new SIM in the store and it was working from start.
Holidayphone still haven't answered our last ticket after 4 days..... 😡👹
The advise is to NOT buy anything from HolidayPhone, they are a SCAM! They don't answer support tickets on time and doesn't have a phone number where they are reachable. We did visit their office in Stockholm on the way to the airport but no one in the reception knew anything about Holidayphone. #holidayphone #holidayphoneisascam #tmobile