Fredrik Gavelin

Fredrik was always pleasant. Because the size is limited, I will jump into the main issue. We had serious personal issues (in regards to our son) that simply got us to forget “everything else”. This is totally our fault. Fredrik had told us about expect deliver and date for the funds to be available. As we are not used to talking about weeks, I asked him if it meant having the funds on February 22nd, and he confirmed it (I have it on Whatsapp). We set alarmS for that date to remind us. Unfortunately, because of the family... Visa mer issues we are having, we forgot about all this. On Feb 20th, Fredrik sent an email that we had to clear the snow because the foundation would be done (on the day we had to do it). No exact date informed in advance (we just got a rough timeline - in December I think - that foundation would be between the last week of February of the first weeks of March). So, we finally “woke up” to the issue of payment. We realized we forgot the money for the house was all invested in stocks and, very unfortunately, the timing to realize the stocks could not be worse. We saw the emails from Julia with the reminders of the funds deposit. Given the loss we would take selling stocks at that moment, we talked to Julia and to Fredrik. Just to get the feed back it took around a full week (got it yesterday evening). No one from A-Hus tried to reach out to us during the weeks that Julia sent the emails (I get a lot of emails…I do not look at all of them, even more so when from people I do not know). As I was not replying the emails, it would’ve taken a minute for someone to call us, but no one did. Also, last week I even asked Fredrik about how was the house (to get a sense of the rush of the money issue) and he told us he thought it might be ready. No one told us the scheduled delivery date. Not in the world we would imagine it would take place on March 9th (as we have spoken to both Fredrik and Julia, it would have been very easy for them to tell us: “delivery scheduled for March 9th. We need the funds before or the delivery will be canceled to another date and cost for the cancelation and for the rescheduling will have to be paid by you”.). If someone had told us this simple information, we were not having this trouble and incurring in extra costs. I do not know if Fredrik is the one suppose to inform us about the schedule (exact dates when they are known) but both him and/or Julia could have told us last week, when we talked to them, and this would have saved all of us a lot of trouble. I hope the company has some sympathy for our case (money issue because of serious personal issue…and the lack of timely information which would have saved us the postponement of the delivery) and gives a break (at least partially) in regards to the costs of the postponement. We do not hold bad feelings for neither Fredrik/Julia, but I think communication with the clients need to improve. If anyone would like to better understand this, please contact us. Kind regards

En duktig ordningsam kundvänlig håller vad han lovar . Ringer upp även om han är ledig eller borta någon stans. Inger ett stort förtroende. Vi skulle ta kontakt med Fredrik om vi skulle bygga nytt eller tippsa andra som går i hustankar