Trovärdighet baseras på hur stor andel av företagets kunder som tillfrågas att lämna ett omdöme och hur stor möjlighet Reco har att bekräfta kundrelationen.
Reco considers the company’s average rating and reviews to have ‘good’ credibility based on the fact that Reco does not have the ability to ensure that all customers have been invited to leave a review. To achieve ‘very good,’ the collection must take place via an integration through which Reco ensures the proportion of customers who have been invited.
Dessa nivåer finns på Reco: