We have a 2 floor apartment and have created a new wet room (bathroom) on the top floor. We have run quotation with many company and had a good feeling with ASH and have received a clear quotation from them. Our brief was also well detailed.
On the positive side, ASH did a good quality job with no surprises and details are made correctly.
On the negative side, they didn't mention that we would need to declare this job to the city (anmälan) and they weren't supportive on this side. We lost 1.5 months in our planning because of this.
They weren't proactive enough in proposing options for details and we had to look by ourselves for most of them.
In some occasions, I felt that I was doing the job of project manager instead of them (clarifying tasks to their workers, how I wanted it, etc...) or maybe I was too picky or perfectionist :-)
We also had one small issue where they bought something important without requesting approval or confirmation (and we were a bit disappointed unfortunately)
Workers were polite and clean, working area well protected (against dust) and working area always tidy, except plumber were they didn't pay attention to clean after their work (we had to clean ourselves and complaints twice)
They deserve a 3 - okay.
To get a 4, I would have expected more proactively in all details available, showing examples, showing alternative options available.
To get a 5, I would have liked to have proper schedule shared and respected, including support to city, cost effective options proposed to have the best possible job performed.
I'm happy about the job done. I may work again with them in future and will ensure details are reviewed from the start :-)
Ash Bygg AB
svarar Nicolas C
Thank you for your feedback!
We are always looking at ways of improving our service to our customers.
We would like to make a short reply regarding your project:
The reasons why we had to make a Bygganmälan occurred after we had started the project and made some demolition work. Christian helped you with everything regarding the Bygganmälan even though this was your responsibility as owner of the apartment.
We also managed and paid for your K-ritningar though this is usually not included in the price.
We offered to take the doors back and replace them with a different model of your choosing, which you didn’t do. We then gave you a 50% discount to please you.
We are happy that you are satisfied with the quality of our work and we are looking forward to work with you in the future.
The team at ASH Bygg