DO NOT BUY HERE, it is a waste of time, i ordered a bed, when it came, all the pieces and the mattress was wrapped in a piece of old cartoon with everything loose, the dhl person just threw it out of the wan and left before i managed to even check what i got.
when we took away the piece of cartoon, there was no paper inside from furniture box or dhl regarding what was delivered/ordered, how many pieces, etc. no assembly instructions and no screws.
it looked like i got a pile of garbage thrown together
i wrote email to furniture box customer support and got no answer for days, so i called and had to wait on the phone for more than an hour to speak to someone, just so i was told that there is nothing customer support can do and i have to wait for someone to answer my email. i asked about the instructions and a list of things that were supposed to come with the bed, the person knew nothing, no help or information what so ever
after almost 2 weeks i get this answer:
We can send you a fittingbag and assemble instructions.
Do you wish to send your bed in return, please send us the number of shipping notes needed to send your bed in return.
A shipping slip should be on each package that will be returned.
Upon delivery to our warehouse you will be fully refunded.
Please return with an answer.
Wishing you a nice day.
i dont know what a fittingbag is supposed to be and what are shipping notes, i didnt get any with the delivery , so much time wasted and still i have a pile of useless furniture pieces in my room for which i paid over 5k sek. i was told that if i want to wait for the missing screws and instructions to come it will take another 3 weeks and i dont even know if that is all that is missing. if i want to return it and get money back, i have to pack all the pieces myself, label them and arrange with dhl to return it, and i m being told i will get my money back only if and when all the piece come back to furniturebox, so if dhl looses something i get no money back, this is disgraceful