Carcenter i Tullinge AB
Overpriced, not trustful and not honest
Don’t buy from them. I had a very bad experience with them. I bought a Toyota yaris from carcenter approximately 2 months ago. I went there because I saw the car on blocket. When I arrived there, the price that was mentioned on the car in their garage was 10,000 kr more expensive than what they published on blocket. So I asked about their final price and they said that this is our final price. I showed them then their advertisement on blocket and then they gave me the price they showed on blocket which was already overpriced but I bought it because I wanted that specific model. They offered one month of guarantee, which means that if there is any hidden problem in the car they will fix it.
I found out later that the front lights were not working, so I called them and mentioned this problem and they said that you have to send an email.
The arrogance and the bad communication starts here.
I sent an email and waited until they fixed an appointment. I went there and they checked the lights and both of them were not working. They told me that you have to buy them from Mekonomen because we don’t have front lights here. So, I went to Mekonomen and bought the lights for 918 kr, and when I arrived to carcenter, the manager there laughed at me and said why don’t you change them by yourself. I told him, it is not my responsibility to change them, and I don’t even know how to do that. So they changed them and then when I told the manager about the guarantee issue, he said that the light is working fine now, then I said but I paid for the light, so he told me to send an email to ask for the refund. I sent an email and that was on the 25th of July and they replied later to say that the guy you talked is in vacation and we have to wait until he comes back so remind us on the 16th of August!!!. Ok, So I waited and then sent another email on the 16th of August and I got no reply, and then I waited another week and sent another email and they replied that the guys you talked to said that they did not tell me to buy the lights, so they lied about that fact and they don’t want to refund me any money.
For me, it is not just about the money, it is also about respect and honesty.
I don’t recommend anyone to buy from them, overpriced and very bad after sale service. The reason I put one star is that there is no option to put lower.
Carcenter i Tullinge
svarar Ali R
Tack för att du tog dig tiden att skriva en recension om oss.
Priset som stod på prisskylten var ordinera priset och priset som du såg på blocket var priset efter reduceringen, dvs det priset som du köpte bilen för. Det blev ju ingen diskussion om priset som du hävdar här i din recension men vi kan tänka oss att du är sur/upprörd och det är därför du nämner saker som är inte relevanta till varför du skrev denna recension om oss.
Vi lämnar aldrig garanti på lampor/slitagedelar på alla bilar som vi säljer. Du köpte lampor till din bil och ville att vi skulle stå för dem men det är tyvärr ingen som vi kan göra då det är du som skulle stå för kostnaden på dem lampor som gick sönder då de fungerade bra när du köpte bilen från oss.
Med vänliga hälsningar,
Carcenter i Tullinge AB
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svarar Carcenter i Tullinge
The lights were not working when I bought the car from you, and I bought the lights when you at carcenter told me to do so. When you deny this fact it is easy for you to deny other things. I advise the people who buy from you to record all their conversations with you to make sure that you are not fooling them.